- EAN13
- 9782511022252
- Éditeur
- Business Book Summaries
- Date de publication
- 12/11/2014
- Langue
- anglais
- Fiches UNIMARC
- S'identifier
Summary: The Amazement Revolution
Review and Analysis of Hyken's Book
BusinessNews Publishing
Business Book Summaries
Livre numérique
Autre version disponible
The must-read summary of Shep Hyken's book: "The Amazement Revolution: Seven
Customer Service Strategies to Create an Amazing Customer (and Employee)
Experience".
This complete summary of the ideas from Shep Hyken's book "The Amazement
Revolution" shows that customer service isn’t a department within a company –
it’s everything the company does. If you can amaze your customers, they will
become addicted to doing business with you or, more specifically, to the
quality of the experience they receive from you. In his book, the author
presents seven amazement strategies from the best customer service focused
organisations in the world, which you can use to bring your customers into a
"Cult of Amazement". This summary is a must-read for any manager who wants to
learn from the best and become the top service organisation in their industry.
Added-value of this summary:
• Save time
• Understand key concepts
• Expand your knowledge
To learn more, read "The Amazement Revolution" and find out how to teach your
employees to deliver a superior experience to your customers.
Customer Service Strategies to Create an Amazing Customer (and Employee)
Experience".
This complete summary of the ideas from Shep Hyken's book "The Amazement
Revolution" shows that customer service isn’t a department within a company –
it’s everything the company does. If you can amaze your customers, they will
become addicted to doing business with you or, more specifically, to the
quality of the experience they receive from you. In his book, the author
presents seven amazement strategies from the best customer service focused
organisations in the world, which you can use to bring your customers into a
"Cult of Amazement". This summary is a must-read for any manager who wants to
learn from the best and become the top service organisation in their industry.
Added-value of this summary:
• Save time
• Understand key concepts
• Expand your knowledge
To learn more, read "The Amazement Revolution" and find out how to teach your
employees to deliver a superior experience to your customers.
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