- EAN13
- 9782511018767
- Éditeur
- Business Book Summaries
- Date de publication
- 14/10/2014
- Langue
- anglais
- Fiches UNIMARC
- S'identifier
Summary: Uncommon Service
Review and Analysis of Frei and Morriss' Book
BusinessNews Publishing
Business Book Summaries
Livre numérique
Autre version disponible
The must-read summary of Frances Frei and Anne Morriss' book: "Uncommon
Service: How to Win by Putting Customers at the Core of Your Business".
This complete summary of the ideas from Frances Frei and Anne Morriss' book
"Uncommon Service" shows that it’s not enough to demand that employees deliver
a great service. In other words, it is indispensable to design a business
model so that all employees deliver excellent service as an everyday
occurrence. This summary provides a guideline in five steps to establish the
cornerstones for delivering uncommon service on an ongoing basis.
Added-value of this summary:
• Save time
• Understand key concepts
• Expand your knowledge
To learn more, read "Uncommon Service" and discover the key to developing
excellence in your business.
Service: How to Win by Putting Customers at the Core of Your Business".
This complete summary of the ideas from Frances Frei and Anne Morriss' book
"Uncommon Service" shows that it’s not enough to demand that employees deliver
a great service. In other words, it is indispensable to design a business
model so that all employees deliver excellent service as an everyday
occurrence. This summary provides a guideline in five steps to establish the
cornerstones for delivering uncommon service on an ongoing basis.
Added-value of this summary:
• Save time
• Understand key concepts
• Expand your knowledge
To learn more, read "Uncommon Service" and discover the key to developing
excellence in your business.
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