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Summary: Uncommon Service, Review and Analysis of Frei and Morriss' Book
EAN13
9782511018767
Éditeur
Business Book Summaries
Date de publication
Langue
anglais
Fiches UNIMARC
S'identifier

Summary: Uncommon Service

Review and Analysis of Frei and Morriss' Book

Business Book Summaries

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The must-read summary of Frances Frei and Anne Morriss' book: "Uncommon
Service: How to Win by Putting Customers at the Core of Your Business".

This complete summary of the ideas from Frances Frei and Anne Morriss' book
"Uncommon Service" shows that it’s not enough to demand that employees deliver
a great service. In other words, it is indispensable to design a business
model so that all employees deliver excellent service as an everyday
occurrence. This summary provides a guideline in five steps to establish the
cornerstones for delivering uncommon service on an ongoing basis.

Added-value of this summary:
• Save time
• Understand key concepts
• Expand your knowledge

To learn more, read "Uncommon Service" and discover the key to developing
excellence in your business.
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